David Shultis | Outcomes Over Automation: The Human Side of Cybersecurity in MSPs

Update: 2025-08-26

Description

In this engaging episode of "MSP Business School," host Brian Doyle chats with David Shultis, who shares unique insights from his dual role as an MSP leader and a university professor. Shultis delves into his journey from working in customer service to founding Red Panda Systems, an MSP recognized for its exceptional client-centric approach and comprehensive cybersecurity solutions. This episode brings out David’s dedication to teaching and his proactive efforts in shaping cybersecurity education at UNLV.

Throughout the conversation, Shultis emphasizes the importance of integrating top-notch customer service with technical expertise. Keywords like "cybersecurity," "MSP solutions," and "customer experience" are prominent as the discussion turns to how organizations can stay competitive amidst evolving threats. David shares practical approaches to risk management and education, highlighting the importance of real-world experience in fostering cybersecurity skills. Discover how Red Panda Systems and its commitment to community involvement exemplify innovative practices in the business landscape.

Key Takeaways:

Service Excellence: Providing top-tier customer service creates a unique distinction in the competitive MSP landscape.
Cybersecurity Education: Real-world experience is crucial, and educational institutions like UNLV are leading the way in practical cybersecurity training.
Community Engagement: Volunteering and community involvement are essential components of a thriving business strategy.
Career Development: Investing in employee education not only boosts individual growth but enhances organizational success.
Business with a Purpose: Understanding both the technological and business aspects of cybersecurity helps drive successful outcomes.